FAQs

General

Where in Horseheads, New York are you located?

We are conveniently located in Village Plaza on Westinghouse Rd, Horseheads. You can find us alongside notable businesses, including Jubilee grocery store.

What are your hours?

Mon, Wed, Thur: 9 am- 1 pm

Tue/Fri: 1 pm- 7 pm

Sat: 9 am-2 pm

Sun: check our social media for updated open play times

Our hours may vary seasonally, so it's best to check our home page for real-time availability. Visit our Events Calendar for additional activities. Current open-play hours are:

How much do I pay to play?

The admission fee is $15 plus tax per child, starting at 6 months old. Additional sibling tickets are $12 plus tax (for children aged 1 year and over). Siblings aged 6 months to 1 year are just $5 with a paid sibling. One adult is included per paid child, and additional adults are $5. Each play pass includes re-entry for the entire day.

Do you accept cash and cards?

Yes, we accept both cash and all major cards. However, we do not accept personal checks.

I have multiple children, do I have to pay the same rate for all of them?

No need! We offer Discounted 10-pack passes for purchase, and sibling admissions are available at different rates based on the age of the children.

Does everyone have to fill out a waiver?

Yes, any guest enjoying our space must have a current waiver on file. You can save time by filling out our waiver on our website before your visit.

Can we bring in our own snacks or food?

Yes, you are welcome to bring your own snacks or food. However, we ask that no nut products be brought in during open play hours for the safety of all patrons.

How often is your play space cleaned?

Our staff cleans high-touch areas multiple times throughout the day, with a deeper clean completed daily when little ones are not present. We also provide sanitizing stations throughout the facility.

At what age do you start charging children to play?

We begin charging at 6 months of age. Our play area is geared towards babies, toddlers, and children up to age 7.

What types of activities are available for children at your play space?

Our play area includes multiple zones like "Little Village," "Little Park," "Camp Little Lounge," and "Little Meadow," each offering unique play experiences. We also have additional toys and activities available upon request.

How does your play space focus on developmental learning for children?

We are an inclusive space that focuses on motor, sensory, and cognitive development for children ages 6 months and up.

Are there accommodations for breastfeeding needs?

We encourage you to feed your child wherever you feel comfortable in our facility. Additionally, we have a nursing area in a private room with a recliner.

What if we leave something behind?

We are not responsible for lost or stolen items. Please double-check before leaving. If you leave something behind, call us and retrieve it within the week.

Does your facility enforce a play-area capacity?

Yes, our play area has a capacity for safety and guest comfort. We may post capacity updates on social media during busy times.

Do you have highchairs available?

Yes, we provide highchairs, booster seats, and a limited number of infant seating systems for your use.